1. RETURNS & EXCHANGES.
    For online items, returns and exchanges are accepted within 14 days of delivery. To initiate a return or exchange, don’t hesitate to contact us at lynn.shatford@gmail.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or sales that are shipped without consent may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return or exchange.
  2. RETURN SHIPPING.
    Return authorization for items shipped in error or returned/exchanged because they are defective or damaged will include a pre-paid shipping label. Return shipping on items being returned/exchanged for other reasons will be paid for by the customer.
  3. ELIGIBLE ITEMS.
    The following items: Special-Order items, Custom Products, and Gift Cards do not qualify for return/exchange. At management’s discretion, we reserve the right to refuse any return/exchange if the item being returned/exchanged does not meet the criteria set forth within this policy.
  4. CONDITION OF ITEMS.
    Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
  5. FORM OF PAYMENT.
    Refunds, if issued, will be published in the original form of sum minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be given at our discretion.
  6. RESTOCKING FEE.
    Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain things, a restocking fee of 10% ( or the maximum amount permitted by law, whichever is less) may be assessed for the fo1lowing items or types of objects: All items. Where permitted by state law, the restocking fee will be removed from the refund amount, if any.
  7. OTHER TERMS AND CONDITIONS.
    We will gladly replace or refund the order if the item was damaged due to shipping. Don’t hesitate to get in touch with us by phone or email. We will require images of the damaged item before replacing or refunding the purchase.
    If you have any questions about this return policy, don’t hesitate to contact us by phone or email.